Refund policy

 

Returns & Refund Policy

 

Last updated: February 1, 2026


This Returns & Refund Policy applies to purchases made from Pawvera, operated by Gursimran Singh Dhillon, located at 15 Martindale Place, Winnipeg, MB, R2P 0C9, Canada (“we”, “us”, or “our”).


At Pawvera, we want you and your pet to be happy with every purchase. If you are not fully satisfied with your order, we are here to help.

 

 

 

Returns

 

 

  • You may return eligible products within 14 days of receiving your order.

  • Items must be unused, in their original packaging, and in the same condition as when received.

  • Certain items, including personalized products, pet food, and consumable items, cannot be returned due to hygiene and safety reasons.

  • To initiate a return, please contact us with your order details at:

    Email: support@pawvera.net.im

    Phone: +1 (431) 2774472

 

 

 

 

Refunds

 

 

  • Once we receive your returned item, we will inspect it and notify you within 3 business days regarding approval or rejection.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable unless the item arrived damaged or defective.

 

 

 

 

Damaged or Defective Items

 

 

  • If your item arrives damaged or defective, please contact us within 7 days of delivery.

  • We may request photos of the item to verify the issue.

  • We will replace damaged or defective items at no extra cost and arrange free return shipping where applicable.

 

 

 

 

Exchanges

 


We do not offer direct exchanges.

If you wish to exchange an item, please return the original item and place a new order.

 

 

 

Contact Information

 


For any questions regarding returns or refunds, please contact:


Business Owner: Gursimran Singh Dhillon

Business Address: 15 Martindale Place, Winnipeg, MB, R2P 0C9, Canada

Email: support@pawvera.net.im

Phone: +1 (431) 277-4472